Can private individuals buy from TradeReseller?

Yes, you can buy products from TradeReseller, even if you are not a business / reseller.

Can TradeReseller deliver to my country?

Yes, we deliver to most country. Please contact us to double check.

Do I have to pay tax?

Maybe. It depends on what country you are receiving the goods in. Please check with your country`s custom department.

Do I need special knowledge for importing goods through customs?

No, in most countries importing is easy and you don`t need to do anything.

In small and medium sized orders the whole clearance process at customs is taken care of for you, by the courier or freight company. TradeReseller provides the necessary shipping documents.

How do you ship the products?

How the goods are shipped to you is up to you.

You can choose:
- Express Air Courier: UPS, FedEx, DHL
- Air Mail
- Bulk Air Freight
- Sea Freight
- Ex-Works - appoint your own freight forwarder to collect the goods from our warehouse.

How much does shipping cost?

It is FREE if shipping address is in Malaysia. For other country, it depends on the quantity of goods and the shipping method. Pls contact us for more details.

How long does it take to deliver the goods?

Most normal sized orders are sent out within 3 working days upon "payment confirmation". If by Courier delivery (UPS, FedEx, DHL), it takes around 3-10 days depending on your destination.

How can I get the best prices?

You get cheaper per-item prices when you buy larger quantities. And also returning customers receive better discount levels.

Is it safe to buy from TradeReseller?

Buying from China can be risky, that`s why we give you more guarantees than anyone else. Buying from TradeReseller is safe, secure, and simple. TradeReseller offers you 12 months warranty, guaranteed quality, and guaranteed delivery.

How can I start to be a reseller?

It`s easy to profit by selling TradeReseller products without even having to handle the goods and keep your own stock. Simply enter your customer`s address in the online checkout, and we`ll ship the goods directly to them, with no mention of TradeReseller in the package.

Are TradeReseller`s products good quality?

We will only send you the best quality products. TradeReseller only source from reliable and proven manufacturer in China that guarantee product quality via a total Quality Control process in their warehouse.

What if the product is broken?

If any product is faulty or it is a manufacturing fault, you can return it to China for a replacement or credit. Please check out the warranty page for more details information.

What if the product does not arrive?

We guarantee your products will arrive safely in your destination country. In the unlikely event your package is lost, we will re-send the goods or give you a full refund.

Do you sell Nokia, Samsung, Apple iPod, iPad, iPhone, Sony, etc brands?

No, TradeReseller products are mainly not mainstream brands. By importing these direct-from-factory non-branded products, you`ll stay on the right side of the law, and profit from unique products incorporating the very latest technology!

Can these Cell Phones and other products be used in my country?

Most TradeReseller products will work in most countries. For Cell Phones, TV devices, and Video Cameras, you`re advised to read the product description carefully. Just ask our Customer Support Team to advise you. Give them the product code and your country, and we`ll check it`s suitable for use in your country.

Can I copy your website text and pictures for my re-selling business?

You are welcome to copy the TradeReseller product pictures and product descriptions, for use re-selling these products.

How can I speak to TradeReseller about product questions or other queries?

We will offer you full pre-sales and after-sales support via email. And if necessary, we will contact you via phone call.